Terms & Conditions

Processing of a custom order

Complete the following form
A digital proof of the design will be sent within 5 business days
1 round of edits included*
Upon receiving APPROVAL of the digital proof & project details

Your approval means that you have proofread the design and confirmed all text and graphics are correct.
We are not responsible for reprints after an approval, unless the final product differs from the approved design.

We begin to process the order
Once completed, orders ship within business days

Please note

All items are handmade to order & will be mailed in 1 to 3 business days after the processing time.

* Rounds of Edits

One round of edits is one email with a list of what you would like to change. It can be one thing or 10 things, but in one email only.

ONE ROUND = ONE ROUND OF EDITS

Take your time, think about it and write it in point form.

Don't worry the first round of edits is included.

ADDITIONAL ROUNDS OF EDITS ARE BILLED AT$5.00/EACH

Refunds, Exchanges & Store Credit:

Any item, unless stated otherwise, that has been purchased within 30 days of the initial transaction is eligible for a full refund of the amount paid. These items must be unused, unwashed and contain the original tagging to be accepted.

Any item, unless stated otherwise, that has been purchased outside of the the refund period is still eligible for an exchange or store credit. These items must be unused, unwashed to be accepted.

Please contact us for how to most efficiently return your items.

Any item that is custom ordered is not eligible for return, exchange or store credit, unless the item is defective.

Damages or Defects:

Any product that has been received damaged or with a defect is immediately replaceable. Any item that has been washed, worn or used before the damage or defect occurred must be reviewed further by our team before replacing the item.

We at Studio Ouest strive to maintain high quality standard products to stand the test of time but understand certain manufacturing errors do occur. If you are a handy individual and can thread a needle then we promote the ability to resew a button or tie up a loose seam. Who knows, it just might send you looking for that old favorite Jetty flannel at the back of your closet in need of just that!

Discounts & Promotions:

All discounts must be valid and presented at the time of purchase. No two discounts can be combined at any time. Discounts void on product purchased during a promotional event.